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Post by yenilira on Oct 26, 2011 9:36:24 GMT 1
Just a tad ironic, I think, this article I noticed yesterday, but haven't we all had the same problem when we get cold-callers or 'someone from Mumbai' (or wherever) phoning us extolling the virtues of such and such an item, product, or even that there's 'something wrong with your computer'? ( How the f can they figure that out, ten, two thousand, or five thousand miles away in a call centre?)Staff facing the axe at one of the UK's biggest support service companies have been told that they must train up Indian workers replacing them before they go in 30 days. It's been said that it isn't easy for the Indians, because ( and this is the ironic bit) -"They can't understand what we're saying" Ouch! YL.
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Post by Tangerine Sherlock on Oct 26, 2011 10:15:24 GMT 1
I hate those call centers, when they phone i say i don't understand as i only speak English, normally stops them in their tracks until they come back with "but i am speaking english" to which they get "sorry don't understand speak english" and so it goes on until they hang up after all it cost them to phone me
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Post by roadchefourstands on Oct 26, 2011 10:43:26 GMT 1
I was working for Roadchef (hence the name) when the IT function was transferred to Bangalore. It became impossible to get things fixed, they would call you at all times of day and night and tell you to press buttons and reset switches........"but I'm in bed 30 miles away"..........av you pressed it yet Smith?. The retail and catering stocktakes were a complete shambles, our WHSmith losinga thousands of salt and vinegar sachets along with cheese overnight. What, salt and vinegarsachets and cheese in WHSmiths you ask? They had set up Walkers crisps flavours as recipes made up of the flavour consituents from the restaurants............bag of cheese and onion was 1/2 once cheddar block, 1/2 spanish onion and potato chips 9/16th!!!!!!!!! After 18 months of system nughtmare, the operation was brought back to the UK
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Post by april13th1970 on Oct 26, 2011 18:11:47 GMT 1
Recently had a cold call from a double glazing company . . . . took a while for the girl to recover her stride when she asked "what sort of windows do you have ?" and I replied "XP"
Having explained I had double glazing thoughout, I did agree they could send a salesman to give us a quote for a conservatory. Watching from the kitchen window, I thought the look on his face was priceless when he got out of his car only to realise I live in a 2nd floor flat
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Post by yenilira on Oct 26, 2011 18:34:52 GMT 1
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Post by Tangerine Sherlock on Oct 26, 2011 20:30:52 GMT 1
brilliant, now thats style
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